Do you have a minimum ordering limit?
We do not have a minimal ordering limit and customers wishing to order only one can of snus are welcome to do so.
How do I pay on BuySnus.com?
Once you have registered as a customer on BuySnus.com, you can pay in advance with Visa or MasterCard. All transactions that are made on BuySnus.com are secure and are sent through a SSL (Secure Socket Layer)-secured server with a password protection.
How are you handling my credit cards data?
As a customer in our web shop you can feel secure, we use DIBS for the electronic card transactions between your and our bank.
What is security code - CVV2?
The Card Verification Number appears in the signature line on the back of your credit card. This number helps protect you from fraud because it is only printed on your credit card.
How do you charge me?
We accept payments in advance with credit card. All credit card transactions are sent through a SSL (Secure Socket Layer)-secured server with a password protection.
Error when trying to pay
Please check that you have used a valid card such as VISA or MasterCard. If an error occurs it could be a problem with the connection with your card issuer's bank, it could be temporarily down when you try to pay. When this happens, please try to place an order later and if the error still shows up, please contact your bank.
Other reason could be that you have not written the numbers of your card correct. The card number and the CVV2 code should be written in an unbroken sequence (with no spaces). Also check that you have written the right CVV2 code (the three last card numbers on the back of your card) and Expire date of the card. Make sure that your card is valid and has not reached expire date and that you have money your account.
Regulations and customs charges
By using our site, you understand and expressly agree to be legally bound by these Terms and follow the Terms and Conditions.
To place an order with BuySnus.com you have to be 18 years or older (19 years or older for residents of Alabama, Alaska or Utah). Please note that sales of Swedish snus by BuySnus.com are prohibited if you are a resident of Arizona, Delaware, Idaho, Indiana, Oregon and Rhode Island due to state regulations.
Delivery information
How is the shipping done?
You will receive an order confirmation directly on the home page but we will also send you an e-mail confirming your order. Most orders are sent within 24 hours. We will send you an e-mail when your order has been sent out from our distribution centre. Orders sent with UPS can you track in your order history where you also can see the preliminary delivery date. BuySnus.com
Do I get the shipping cost specified when I order?
The shipping cost is specified after you have registered and depending on where you live in the US you will have different delivery alternatives with UPS at different costs. The shipping cost is based on the weight and where you live.
Shipping alternatives
Please ensure that the details of your shipping address are correct when you submitting your order. BuySnus.com is not responsible for orders with incorrect or missing. The deliveries will be made by UPS. The different alternatives and the shipping cost are presented during the order process. The delivery options are:
UPS Service
UPS international delivery dates and times are for door-to-door service including customs clearance. Certain commodities and high-value shipments may require additional transit time for customs clearance. Service to some remote areas may require additional delivery days. Rates do not include charges for customs clearance. Customs brokerage charges, duties, and taxes will be billed to the importer unless otherwise indicated by the shipper.
UPS Express
Get guaranteed next morning delivery across Europe and fast delivery worldwide.
Delivery commitment:
- Next day delivery by 10:30 a.m. or 12:00 noon to some addresses in US.
- Second business day delivery by 10:30 a.m. or 12:00 noon to most addresses in the United States.
- Benefits: Guaranteed delivery for peace of mind and an ideal choice for urgent shipments that must arrive during the morning.
UPS Express Saver
Delivery commitment:
- End of next business day delivery some addresses in US.
- End of second business day delivery to most addresses in the United States.
- Benefits: Guaranteed delivery for peace of mind and an economical alternative to our Express service for fast delivery.
Return of goods
Any returns of goods are not acceptable when snus is a fresh product.
I have not received an e-mail of my Order or Shipping Confirmation
If you have not received an Order or Shipping confirmation to your e-mail it can depends on many things. The first thing you should check is that you have registered your e-mail address correctly, if not please make the updates as soon as possible, otherwise will the e-mails continue be sent to the address you entered in the first place. Please e-mail us at order@buysnus.com if you like to have a new Confirmation sent to you again. Other reasons for that you have not received any e-mail from us could be that you e-mail sever was down when we sent you the e-mail. Also look that our mail does not reach you because of a SPAM protection, especially when you have encoding your e-mail for this. Sometimes, if you have an e-mail storage that has reached the limited quote you will not get our mail because of that.
I would like to change the delivery address is it possible?
If you already have placed an order and would like to change that address as well please get e-mail us as soon as possible on order@buysnus.com We are not always able to change the address before it has been sent therefore it is very important that you check your delivery address is correct before submitting your order.
Availability of goods
If BuySnus.com has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible by e-mail at the address given by you in your order form.
I have received a wrong /damaged product
If the goods BuySnus.com delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, BuySnus shall have no liability to you unless you notify us
within 10 working days of the delivery of goods in question. Please e-mail to order@buysnus.com
If the goods BuySnus.com delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, BuySnus shall have no liability to you unless you notify us
within 10 working days of the delivery of goods in question. Reclamations received at a later date will not be considered. Please e-mail to order@buysnus.com
You should also claim any damages at your local post office / mail person or UPS upon receipt of a damaged package.
If you by mistake have ordered the wrong merchandise we will not replace this product or if there are any damage or loss that is out of our control. If this is not the case we will shortly send you a replacement product. You should always make a claim directly at the delivery when you receive an envelope that is damage in any way.
6th roll concept
What is 6th roll concept?
You will receive 1 point for each roll of snus that you buy and when you have collected five points you will get the following roll at HALF THE PRICE. Accordingly 1 roll = 1 point and at 5 points you can buy the 6th roll at half-price. The 6th roll concept means that it should be profitable for you to recommend your friends and relatives about our site. This is one of the reasons behind this concept; you will benefit from ALL purchases that people you have recommended have done (only valid when purchasing rolls). NOTE: the purchases done on buysnus.com/generalsnus are not included in this bonus program nor could you get half-price on any purchases here.
I have placed an order but no points are shown on my account, how come?
The reason for that you have not received any points for you purchase are that you have not bought whole rolls of snus, just single cans. You will receive 1 point for each roll of snus that you buy. NOTE: the purchases done on buysnus.com/generalsnus are not included in this bonus program nor could you get half-price on any purchases here.
Miscellaneous
What happens with my personal data?
We only use your data in purpose to perform your order as efficient as possible. You can therefore be calm that we will NOT give third part any data.
Is the snus really fresh?
We get deliveries from the producer several times per week so the snus is always as fresh as it could be. As a result you are always guaranteed to get perishable goods directly sent home to you.
Why can I not order American snuff?
We are sorry to say that we only sell Swedish snus, the American snuff are not available in the Swedish market. The moist snuff products of Swedish Match America are only sold throughout the US.
How is it with the durability?
Durability is a matter of many parameters that are difficult to prevail over. Our recommendation is to store the snus dark and cold. Snus is perishable and will best be stored in a refrigerator. If you store snus right the shelf life for portion-packed snus is about 20 weeks, loose snus 14 weeks, and for the dry assortments about 30 weeks. Some snus brands have even longer storage times such as the Offroad snus.
Could I cancel my order?
If you have changed your mind and want to cancel your order is this possible until the order has entered the shipping process. After your order is sent it is not possible to cancel your order. You need to contact us immediately at order@buysnus.com if you like to cancel an order. If you by mistake have ordered the wrong snus or changed you mind we will not accept returns or replacements. Swedish snus is a perishable item that cannot be sold again. The same applies if there is any damage or loss that is out of our control during shipping.
Force Majeure
BuySnus.com shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
BuySnus.com make every effort to ensure that the information on our site is up to date and accurate and we will promptly correct any errors brought to our attention. If you find an error please send us an e-mail about this.
Contact Information
Make Webo AB
BOX 2180
SE-531 02 Lidköping
SWEDEN
Organization number: 55670989-3301