Here are the most frequently asked questions and answers. If your question is not listed or you need additional information, you can contact us here or at eu@buysnus.com.
To place an order at BuySnus.com, you must be 18 years of age or older, in accordance with EU regulations or the regulations of your country.
We do not have a minimum order limit, and customers who wish to order just one can of nicotine pouches are welcome to do so.
Unfortunately, if the country you're looking for isn’t listed in the BuySnus.eu country list, we are unable to deliver there. However, the BuySnus Shop Family is extensive!
BuySnus is an online store that sells nicotine pouches exclusively online. In-person pick-up is not available. Please place your order on our website: www.buysnus.com/eu.
We receive deliveries from the producer several times per week, so the pouches are always as fresh as possible. You can expect to receive fresh products with a best-before date typically one year from the production date.
At BuySnus.eu, you can order nicotine pouches, as these products are legally sold in the EU. American snuff is not available on the Swedish market, and Swedish snus cannot be sold to EU countries from Sweden due to a Swedish court decision from 2012.
Durability depends on various factors. Nicotine pouches can be stored at room temperature, but they last longer when kept in a cool and dark place.
You can cancel your order as long as it hasn’t entered the shipping process. Once your order has been shipped, cancellation is no longer possible. However, you may return the order for a refund. Please read more in the section titled Delivery Information.
Once you have registered as a customer, you can pay in advance using:
We use Nets for secure electronic card transactions between your bank and ours. For more information, see the Secure Payment page.
Please check that you’re using a valid card such as Visa or MasterCard. If an error occurs, it could be due to a temporary issue with your bank’s connection. Try again later, and if the problem persists, contact your bank.
Also ensure you’ve entered your card number and CVV code correctly, without spaces. Make sure your card hasn’t expired and that your account has sufficient funds.
The Card Verification Value (CVV) is a three-digit number found on the back of your credit card. It helps protect against fraud and is only printed on your card.
All payments are made in advance via credit card, PayPal, or bank transfer. Credit card transactions are securely processed via SSL (Secure Socket Layer) with password protection.
After placing your order, you'll receive an email with the necessary payment details within a few minutes. We will activate your order once the funds have reached our account—typically within 2–5 business days.
Bank Account Information
Receiver:
MaKe WeBo AB
Box 2180
53102 Lidköping
Sweden
Reference: Your BuySnus order number
IBAN: SE75 6000 0000 0005 9991 8292
BIC: HANDSESS
Bank: Svenska Handelsbanken
When paying via PayPal, you’ll be redirected to PayPal's site. Log in to complete the payment, or check out as a guest. Your payment will be registered shortly afterward, and your order will be processed as soon as possible.
Please email us at eu@buysnus.com and we’ll resend the information. Check that your email address is correct in your account. If you didn’t receive the email, it could have ended up in your spam folder or your inbox may be full. Also ensure your email server was working when the message was sent.
More information is available at Secure Payment.
