How is the shipping done?
- You place an order on our home page. If you have any discount code or offer is this only valid for the first order. A discount code can never be used twice and only on whole rolls (maximum of three rolls).
- You will receive an order confirmation directly on the home page but we will also send you an e-mail confirming your order. Most orders are sent within 24 hours.
- We will send your goods in one or several letters on the basis of what you have ordered. The snus will be packaged in a secure atmosphere. Orders up to four rolls are usually sent in padded envelopes that will protect the snus against damage. The envelopes are also very light and will not bring extra cost for the packaging when you order. UPS orders could also been sent in cardboard box depending on how large order you have made.
- We will send you an e-mail when your order has been sent out from our distribution centre.
- The time of delivery is depending on the post office time of delivery and the postal service in the country where the goods are sent. An approximate postal service according to post office is within Europe 2-5 business days, to USA 3-7 business days and other countries 7-14 business days. Orders sent with UPS can you track in your order history where you also can see the preliminary delivery date.
Do I get the shipping cost specified when I order?
In the shopping cart can you see the delivery cost specified and the shipping cost will update automatically when you change the quantities of snus and when you place additional products in the shopping cart. The shipping cost is always included in the total price and you can easy see the shipping cost before you confirm your order. Additional fees like custom duty, taxes and other fees can fees may be charged in addition to this and you are yourself responsible for paying those fees if this applies at the country of destination for your order. You are always accountable for complying with the custom regulations in your country.
Please ensure that the details of your shipping address are correct when you submitting your order. BuySnus.com is not responsible for orders with incorrect or missing information that do not reach you. You have few shipping methods to choose from, UPS and The Swedish Post Office. The different alternatives and the shipping cost are presented during the order process. (In some countries is it not possible to ship with UPS at all or only with some of the UPS alternatives).The delivery options are:
- The Swedish Postal Service– 1: st priority letter
An approximate postal service according to post office is within Europe 2-5 business days, to USA 3-7 business days and other countries 7-14 business days. If some snus is missing in stock, part deliveries are sent. BuySnus will not compensate for any confiscated or missing deliveries if choosing the Swedish post as shipping alternative due to the fact that an order sent with the post does not have a tracking number or a reference number of any kind. There is no possibility to make a search for your order and therefore cannot BuySnus.com take responsibility for your shipment at all.
- UPS Service
UPS international delivery dates and times are for door-to-door service including customs clearance. Certain commodities and high-value shipments may require additional transit time for customs clearance. Service to some remote areas may require additional delivery days. Rates do not include charges for customs clearance. Customs brokerage charges, duties, and taxes will be billed to the importer unless otherwise indicated by the shipper.
- UPS Standard
Choose a fast, reliable service for less urgent shipments to some destinations within Europe. Delivery commitment:
- Scheduled day-definite delivery within five days throughout Europe depending on origin and destination.
- Benefits: An ideal choice when speed needs to be balanced with economy.
- UPS Express
Get guaranteed next morning delivery across Europe and fast delivery worldwide. Delivery commitment:
- Next day delivery by 10:30 a.m. or 12:00 noon to some addresses in Europe
- Second business day delivery by 10:30 a.m. or 12:00 noon to most business addresses in the United States and major business areas in Canada
- Second business day delivery by the end of the day to all other locations in the United States
- Second or third business day delivery by 10:30 a.m. or 12:00 noon to select areas in Asia
- Service area: More than 45 countries and territories.
- Benefits: Guaranteed delivery for peace of mind and an ideal choice for urgent shipments that must arrive during the morning.
- UPS Express Saver
Rely on guaranteed delivery during the next business day across Europe and fast delivery worldwide. Delivery commitment:
- Next business day delivery during the day to some European business centres.
- End of second business day delivery to most business addresses in the United States. and all major business centres in Canada.
- Delivery during the day within two to three business days to select areas in Asia.
- Day-definite delivery during the day to other countries worldwide.
- Service area: More than 215 countries and territories.
- Benefits: Guaranteed delivery during the day for peace of mind and an economical alternative to our Express service for fast delivery.
Is it possible to track my envelope?
You can only track your order if you chose UPS as shipping alternative. Unfortunately you cannot track your order if it is sent by the Swedish Post office; it does not have a tracking or reference number.
Return of goods
Any returns of goods are not acceptable when tobacco is a fresh product.
I have not received a e-mail of my Order or Shipping Confirmation
If you have not received an Order or Shipping confirmation to your e-mail it can depends on many things. The first thing you should check is that you have registered your e-mail address correctly, if not please make the updates as soon as possible, otherwise will the e-mails continue be sent to the address you entered in the first place. Please e-mail us at firstname.lastname@example.org if you like to have a new Confirmation sent to you again. Other reasons for that you have not received any e-mail from us could be that you e-mail sever was down when we sent you the e-mail. Also look that our mail does not reach you because of a SPAM protection, especially when you have encoding your e-mail for this. Sometimes, if you have an e-mail storage that has reached the limited quote you will not get our mail because of that.
I have not received my order sent with the Swedish post, how come?
We are very sorry that you still have not received your order. The time of delivery is depending on the Swedish post time of delivery and the postal service in the country where the goods are sent and the delivery time can vary from time to time. Sometimes can an envelope also be delayed if it is held in customs for a while. An approximate postal service according to Swedish Post office is within Europe 2-5 business days, to USA 3-7 business days and other countries 7-14 business days. It is our experience that most envelopes arrive at their destination within the times above. If your order for any reason has not arrived and has been shipped with the Swedish post office do not contact us until a minimum of 10 days have passed and we are then able to assist you.
Also make sure that you have entered a correct shipping address when you placed the order, the address is used exactly as inputted by yourself when submitting your order. We are not responsible for orders with incorrect or missing information that should not reach you.
How do I update my address?
If any of your details change, such as your address, phone number you can update your details by signing into your account on the BuySnus.com, and update the relevant section. Please visit My pages / Customer info.
I would like to change the delivery address is it possible?
Just log in on BuySnus.com and update your address on My pages / Customer info. If you already have placed an order and would like to change that address as well please get e-mail us as soon as possible on email@example.com We are not always able to change the address before it has been sent therefore it is very important that you check your delivery address is correct before submitting your order.
What would happen if I am not at home to collect the delivery?
If the envelope will not fit in your post box you will be notified by the post that you have to go and pick it up at the post office.
Availability of goods
If BuySnus.com has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible either on your shipping confirmation if a part order has been sent or by e-mail at the address given by you in your order form. If your order is divided in several packages (is written on your order confirmation) is it possible that the packages for some reason have been separated and thus not arrive at the same time.
Please note that we endeavor to bring our customers the best value we can by running special offers, but remember stocks are limited at the special offer price, and subject to availability. We update our web site as quickly as we can to minimize disappointment.
I have received a wrong /damage product
You should always confirm that you have received the right products and that they are not damage in any way. If the goods BuySnus.com delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, BuySnus shall have no liability to you unless you notify us within 10 working days of the delivery of goods in question. Please e-mail to firstname.lastname@example.org
If you by mistake have ordered the wrong merchandise we will not replace this product or if there are any damage or loss that is out of our control. If this is not the case we will shortly send you a replacement product. You should always make a claim at the post office or directly at the delivery when your order is sent with UPS when you receive an envelope that is damage in any way. BuySnus.com is not accountable for any damage/delay/loss that is out of our control.